Data Recovery Procedures for Customers

STEP 1: SUBMIT YOUR JOB

Log in to ADRC website via http://www.adrc.com and submit the Online Data Recovery Request Form or a physical request form available at Acer Service Centre.
You may wish to print out a copy for future reference. Please take note of the Request ID generated after submitting the form.

STEP 2: DELIVERY OF YOUR MEDIA TO OUR LAB

Acer customers can call ADRC at our Acer delegated data recovery hotline 6773 9279 to arrange for a free pickup service. Alternatively, customers can send in their media to ADRC office located at:

77 Science Park Drive #04-12/13 CINTECH III Singapore Science Park I Singapore 118256
(20 minutes from Acer Service Centre).
Attach the printed Data Recovery Request Form above together with your media - this is important because this is the only way we can identify the source of your data media.
Please label your media with your Request ID. Pack your storage media carefully as they are vulnerable to shock and can be further damaged .

STEP 3: EVALUATION AND CONFIRMATION

After receiving your storage media, we will perform priority evaluation for Acer customers and send you a quotation within 24 hours.
If you agree with the quotation, our engineers will proceed with the recovery.

STEP 4: DATA DELIVERY

Upon completing the job, ADRC will transfer the recovered data into a data media provided by customer.
All important data must be backed up before passing the data media to ADRC .

Other Information

You may want to take note of the following information below :

DATA RECOVERY JOB STATUS ENQUIRY SYSTEM

You may check the status of the recovery process by using our online job status enquiry system. At ADRC, every job sent in is tracked electronically, hence allowing you to check the status of your job online at any time.
At every stage of the work, job progress status will be updated into the database. To check the job status, you simply need to access our Data Recovery Job Status Enquiry System to get the latest job progress.

PRICING INFORMATION

ADRC strictly follows a “no required data, no charge ” policy.
Cost of data recovery depends on your service plan and job complexity (such as types of hard disk, failure mode, user action before sending in).
Please note that most of the time, the amount of data is not a critical cost factor.

ADRC offers two service levels (only for Acer Customer) :

Priority Evaluation
- Your case is placed at the top of our evaluation job list. Your quotation will be ready within 1 working day. Upon confirmation of quotation, the recovery is processed on queue.
- For Acer customers, If the quotation is not accepted, there will be a cancellation fee of S$50 instead of S$100.
Express Service
- If time is a critical factor, you may use our Express Service. By using our Express Service, we will start working on your data media until we get your data, generally within 48 hours.
- There is an additional surcharge of 20 to 40% of normal pricing. There is no lab fee charge if data is not recoverable.

PACKING INFORMATION

It is highly recommended that you have your item wrapped carefully in an anti-static or Ziplock bag to prevent further damage by static electricity.
It would be better if you could wrap the device with at least two or three layers. This is a cheap method of ensuring that you will not suffer greater data loss!
If you still have the original shipping materials - use them. Otherwise, cover your item in at least 2 inches of foam, bubble-wrap or use any anti-shock materials on all sides.
Put the whole package in a sturdy box and label it clearly and securely. Remember to include your Request ID inside the box.

COLLECTION OF CANCELLED JOB OR RECOVERED DATA

Customer can collect back their hard disk from ADRC office located at

77 Science Park Drive #04-12/13 CINTECH III Singapore Science Park I Singapore 118256.
Alternatively, customers can use our courier services at S$15 per trip for the delivery of their hard disk.