FAQ

Why is there an extra 5% charge on credit card payments?

This is an on-line payment service. The money will only be effectively transferred one month later. There are other opportunity costs such as credit fraud, surcharge, annual subscription of payment gateway etc. We strongly encourage the customer to make payment by cheque, cash or TT (telegraphic transfer). If that is not possible, then on-line payment with 5% charge may be the only option.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why is there an extra 5% charge on credit card payments?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?