FAQ

What about my hard disk warranty? Will my warranty be void after the service?

If your failure is a logical one, we do not even need to open up your media to do recovery.

In the case of hard disk with physical damage, we have to open up the hard disk in our clean lab in order to perform recovery. At the end of the job, we will place our lab seal to verify that ADRC has performed the necessary recovery work on the disk. Normally there is no issue in warranty claim and if need be, we will produce a lab report to facilitate the warranty claim.

However, being just a data recovery service provider, ADRC could not guarantee the hard disk warranty issues and policies which come from the hard disk manufacturers directly.

Note: Under our arrangement with Apple Service Centre, if you mac computer system is still under warranty, you will need to send the damaged computer system to the Apple Service Centre first. The Apple Service Centre will do first level check and then help you to take out the damaged hard disk before you pass it to us.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?