FAQ

Why should I choose your service over others?

Before proceeding, you may want to get some good knowledge on how to select a data recovery service provider.

If you are still confused, you can do this simply. Ask your friends, relatives, IT service shops and any one who may have similar data recovery experience. Ask as many parties as you could find. Note their recommendations and then make an informed decision.

You also need to answer the following questions yourself:

1. Do you really need data recovery? Can you recoup your lost data from alternative source or re-keying the data?


2. What is the budget in mind?


3. How important is your data?


4. Have you done enough ground work to access the various vendors to make a correct decision?


5. Besides pricing, did you consider data confidentiality, service assurance, turn around time, market testimonials and technology lead?

You need a R E L I A B L E service provider. It is that simple!

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?