Data Recovery Procedures

Follow our 3-step procedure to get a quote from us:

Step 1

Fill up Data Recovery Request Form

Fill up our data recovery service request form or you can fill up the form in our office if you are coming down personally.

A REQUEST ID will be generated upon submission of the online form. Please take note and indicate the Request ID on the media when you submit the disk to us.

Step 2

Send in your media to us

The customers of ADRC now enjoy a number of convenient ways to send in the damaged media to us.

For Singapore Customers

You can contact us or simply fill up our electronic dispatch form to request for the local dispatch service. Within the same day, our dedicated dispatch team will collect and deliver your hard disk to our lab (please give us a minimum lead time of 4 hours). Depends on your urgency, we can also arrange to collect your data media and hurry it to our lab within 2 hours. The delivery and return of recovered data and original data media may also be arranged in the same way. See more details on rates of dispatch service.

To some, you may find it more convenient to send the data media to our collection points for a free pickup in Sim Lim Square, SunTec City, Funan Centre while you are doing computer shopping there.

For others who prefer to carry in personally or through your company courier service or international courier delivery agent such as DHL, TNT, Fedex, please note our address :

Our office address in Singapore is

Adroit Data Recovery Centre Pte Ltd
77 Science Park Drive
04-12/13 CINTECH III
Singapore Science Park I
Singapore 118256
Tel: 67739277
Attn: Lab Manager

Important Notes:

See details on how to pack your media to prevent further damage.
Always remember to label the request ID.

Overseas customers

Malaysia - Please visit www.adrc.com.my/procedure.html for details

Japan - Please visit www.adrc-japan.com/procedure.html for details

Step 3

Evaluation Stage

Our engineers will perform an evaluation of the disk and present you with a price quotation before we proceed with the data recovery service.

More info on Pricing
More info on different Service Plan

How long will you take to recover my data?
I could not wait and need data ASAP!