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FAQ - Data Recovery Services by ADRC
What are the processes involved in data recovery by ADRC?
Firstly, you need to follow the recovery submission procedure outlined in order to send in your hard disk to us for evaluation.
Upon receiving the media, ADRC will perform an evaluation to access the actual work and resources needed to recover the data. This is followed by a firmed quotation to the customers. Once the quotation is accepted, recovery process will begin.
The initial work will determine if the data media is still accessible by our specialized lab equipment. If the result is positive, a disk raw image will be captured using non-destructive read process followed by extensive logical analysis to determine how much data is recoverable. Very often, this involves restructuring of data by studying the low level bits or bytes of data sector and applies fixes to cryptic file system structures so to finally access the user data.
If the disk drive had bad physical damage, the faulty components will be isolated and fixed. If such damage components belong to internal disk parts, such repair will need to be performed in a class 100 clean room. Frequently, specialized and proprietary tools will need to be used.
In some situations, the remedial actions may require both physical and logical fix so the recovery process could be rather complex. This is especially so in view of the wide ranges of hard disk brands and models. The problem could be further compounded by user EFS encryption , hard disk password lock etc.
How do you charge the price of your service?
Will it be cheaper if I want less data?
How long will you take to recover my data?
Why should I choose your service over others?
Can you recover all my data? I mean my required data.
What are the chances of getting back my data?
What is the success rate of your service?
How about my data confidentiality? I absolutely do not want my data to get leaked out!
What about my hard disk warranty? Will my warranty be void after the service?
I need the data but I could not afford. Any help?
What are the processes involved in data recovery by ADRC?
