FAQ

How do you charge the price of your service?

Price of data recovery depends on job complexities. This in turn depends on the types of media. In the case of hard disks, knowing the disk model will determine the hard disk size and types of technology used, and hence the necessary work involved to recover the damaged media.

The cause of failure must also be determined before one could decide on the course of recovery action and hence the associated cost.

Other factors may include any complications due to prior recovery attempts, presence of data encryption, job urgency, file system and special user or system requirements.

Typically, hard disk recovery may range from a couple of hundreds to thousand odd Singapore dollars.

We do give special discount consideration for home users, student and non-profit organizations.

You may want to read our general recovery pricing guide for more details.

What is the time needed for evaluation?

What kind of recovery methods / process did you use in recovering my data?

Why isn’t there a file list given on what are the files you can recover for the evaluation stage?

Why do you charge a cancellation fee for the evaluation?

How do we deliver the corrupted media to you?

How long will you take to recover my data?

I could not wait and need data ASAP!

If my data is encrypted, are you able to recover it? Are you able to de-crypt my data?

The evaluation takes 1-3 working days. Why is it so slow?

Can you recover all my data? I mean my required data.

My recovered data is only X GB, why can’t you put it in a DVD for me instead?

Will you recover my program files other than my documents, email and pictures?